2. SHIPPING POLICY

Shipping Policy

Processing time

Orders are processed Monday through Friday, excluding public holidays. Please allow time for your order to be prepared before it ships.

Delivery estimates

United States: Free shipping, 6–10 business days.

International: $5.99 flat rate. Delivery times vary by destination and are typically longer than domestic orders.

These are estimates, not guarantees. Carrier delays, customs processing, weather and peak seasons can extend delivery times beyond the ranges above.

Tracking

You'll receive a confirmation email with tracking information once your order ships. If tracking hasn't updated for several days, this is usually normal during transit  contact us if it continues.

Customs, duties and import taxes

International customers are responsible for any customs fees, duties or import taxes charged by their country. These are not included in your order total and are not collected by us. Please check your local regulations before ordering.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you spot a mistake, email us immediately  we can usually correct it before the order ships.

Lost or stolen packages

If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local carrier first. Contact us if it still can't be located and we'll help you investigate.

Questions

Email velvethexcustomer@outlook.com.

Fernandez Company LLC, Woodbridge, New Jersey, United States